Orders and delivery
Choose a tier on the pricing page, click the order button, and provide the URL you want audited. After payment, our system begins the evaluation automatically. You will receive your report via email within the delivery window for your tier.
Starter and Professional reports are delivered within 24-48 hours. Enterprise reports (full funnel analysis across 10-20 pages) take 48-72 hours. You receive both HTML and PDF versions via email.
Yes. Starter covers 1-3 pages, Professional covers 5-10, and Enterprise covers 10-20 pages with full funnel analysis including journey mode (cart to checkout). If you need a custom scope, email us for a tailored quote.
Delivery is guaranteed. If we don't deliver your report within the timeframe of your tier, email refunds@buyereyes.ai with your order ID and we'll issue a full refund. The digital service itself is considered fulfilled on delivery under EU Directive 2011/83/EU Art. 16(m) and Art. 38(13) of the Polish Consumer Rights Act - see our Terms of Service.
It almost never happens, but if your report lists fewer than 3 actionable findings of medium, high, or blocker severity, write to refunds@buyereyes.ai within 14 days of delivery. We'll book a complimentary 30-minute walkthrough with a CRO specialist to work through your site manually. This bonus consultation does not constitute a monetary refund.
Understanding your report
Each page is scored on 6 dimensions: Visual Design, Copy & Messaging, CTA Effectiveness, Trust & Credibility, Technical Experience, and Purchase Intent (Persona Simulation). Scores range from 1.0 to 10.0. A score above 7.0 indicates the dimension is performing well. Below 5.0 signals a conversion problem. The gap between dimensions often tells the most important story.
Each recommendation has an effort tag (low, medium, high) estimating implementation complexity and an impact tag estimating the expected effect on conversions. Start with low-effort, high-impact items. You can hand the report directly to your development team as a prioritized task list.
Scoring uses the SSR methodology (Semantic Similarity Rating) from Maier et al. (arXiv 2510.08338v3), achieving ρ=0.90 correlation with human expert judgment. This is significantly more reliable than direct numeric AI ratings (ρ=0.26-0.39). Individual page scores may vary slightly between runs. Results are advisory and should inform your optimization decisions alongside professional judgment.
Yes. Order another report after implementing changes to measure improvement. Comparing before/after scores across the 6 dimensions shows exactly which fixes had the biggest impact. Many clients run quarterly audits to track progress.
Technical questions
Yes. The system performs cross-lingual evaluation. Buyer personas are generated in the language of the target audience, and the analysis accounts for cultural and linguistic context. We have audited sites in Polish, Swedish, English, and German.
The audit uses a headless browser that dismisses cookie consent banners and does not execute tracking scripts. It will not affect your analytics data, conversion metrics, or site performance. The browsing session is read-only.
Yes, with Professional and Enterprise tiers. Provide a one-line audience brief (e.g. "Polish admin workers, 45-55, budget-conscious") and the system generates 3-7 personas matched to your target market. You can also let the system create personas based on your page content and industry.
Contact us
We typically respond within 24 hours on business days (Mon-Fri, CET timezone).